IT Specialist

IT Specialist

About Us:

ICS is a solutions-based consulting and engineering firm, specializing in planning and project-related solutions and building system design. At our company, we care about people. We care about the success and wellbeing of our clients, employees, and communities. This translates into an unparalleled work environment and a superior client experience that thrives on integrity, quality, collaboration, and smart innovation. Through our culture shaped by our values, our mission of positively impacting people through innovative facility solutions is possible.

 

ICS is looking for an IT Specialist to join our growing team of professionals in either our Fargo, N.D., Blaine, Minn., or Duluth, Minn. locations.

Job Summary:

This position will serve the employees and managers to ensure a sound technical environment companywide, which allows for efficient and effective work productivity. The IT Specialist will readily be available to support staff, troubleshoot technology issues, and answer any questions that arise throughout the work day. The position will provide pro-active communication with IT team to ensure system and user issues are researched and solved in a timely manner.

Essential Duties and Responsibilities:

  • Install and configure software and computer systems.
  • Troubleshoot and resolve issues with software or hardware.
  • Walk colleagues or clients through steps to help them resolve their technical problems.
  • Assist with maintaining procedures and reports that provide technical support to the entire organization.
  • Support the implementation of new solutions or applications.
  • Establish accounts for new users and assist with password or login problems.
  • Participate in business-wide meetings to provide insight into technical requirements.

Problem Solving:

Problem-solving and critical thinking involves the identification and analysis of diverse problems; solutions are often found by reviewing standard documented processes and/or work procedures and modifying them to apply to the situation. Guidance is usually provided on what source(s) to consult, and the decision is reviewed by the supervisor before implementation.

Supervision Required:

Performs tasks under general supervision, which is present to establish general objectives relative to a specific project or procedure. Supervision will be provided as needed.

Decision-Making Impact:

Some independent judgment is necessary to select and implement the most appropriate solution, with frequent discussion with a supervisor. This person may occasionally make recommendations to work procedures, policies, and practices. Their recommendations to create efficiencies within work procedures, policies, and practices are always encouraged.

Decisions impact department.

Work Complexity:

Tasks are various and focus more on single processes. Work is sometimes standardized and sometimes varied.

Supervisory Responsibilities:

This position will not supervise.

Qualifications (Education, Experience, and Licenses/Certifications required):

  • Associate’s or bachelor’s degree in computer science or a related field.
  • 1+ years of experience in a technical support role.
  • Certifications are preferred, but not required.
  • Working knowledge and expertise with Office 365 and a variety of other software, hardware, and applications.
  • Experience in the Engineering field and CAD software preferred, but not required.
  • Willingness to solve complicated problems and see projects through to completion.
  • Analytical skills to study problems and records and identify solutions.
  • Team-oriented attitude to help other colleagues and departments with technical problems.
  • Strong interpersonal communication and relationship-building skills.
  • Ability to manage time and effectively prioritize numerous projects at one time.

Physical Requirements:

This position requires regular feeling/touching and vision as well as frequent sitting, talking, and hearing. Occasional standing, walking, climbing/balancing, reaching with arms, crouching/crawling, and lifting/carrying objects weighing over 20lbs may be required.

We are an Equal Opportunity Employer. We consider all qualified candidates regardless of veteran, race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, or any other status protected by law. 

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